Frequently Asked Questions
Find answers to common questions about our cleaning services, process, and policies.
Do you provide your own cleaning supplies and equipment?
Yes! We bring all necessary cleaning supplies, equipment, and eco-friendly products. If you prefer we use your specific products, just let us know during your in-home visit.
Are you insured and bonded?
Absolutely. TooClean is fully insured and bonded for your peace of mind. We take the safety and security of your home or business very seriously.
How do you determine pricing?
After your free in-home consultation, we'll provide a custom quote based on your space size, cleaning needs, and desired frequency. We work within your budget to create the perfect plan.
Is the in-home visit really required?
Yes, and here's why: Every home and business is unique. The visit allows us to understand your specific needs, preferences, and any special considerations. It's free, takes about 20-30 minutes, and ensures we deliver exactly what you want.
What if I need to reschedule or cancel?
We understand life happens! Just give us 24 hours notice for rescheduling or cancellations. We'll work with you to find a time that fits your schedule.
Do I need to be home during the cleaning?
That's entirely up to you! Many clients provide us with a key or access code and go about their day. Others prefer to be home. Whatever makes you most comfortable works for us.
Are you comfortable working around pets?
We love pets! Just let us know about your furry family members during the consultation so we can plan accordingly. We'll make sure they're safe and comfortable during our visit.
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If something doesn't meet your expectations, contact us within 24 hours and we'll make it right—guaranteed.
Can I request the same cleaner each time?
Yes! We strive to send the same team to your home for consistency. We know you value building a relationship with the people caring for your space.
How far in advance should I book?
We recommend booking at least one week in advance, especially for first-time deep cleans or during busy seasons. However, we'll do our best to accommodate last-minute requests when possible.
Still Have Questions?
We're here to help! Reach out and we'll be happy to answer any questions you have.